Melanie Keay

Brand designer and creative director based in Toronto, Canada. Helping brands tell their stories through identity and advertising.



Currently
Associate Creative Director @ Felix

Contact
melaniekeay@gmail.com
Melanie Keay

Brand designer and creative director based in Toronto, Canada. Helping brands tell their stories through identity and advertising.

Felix


For our 2025/2026 brand campaign, we reimagined the universal experience of waiting. The strategic challenge was clear: how do we transform something so passive, frustrating, and often forgettable into something captivating, distinct, and uniquely ours?

We built a surreal world inside a clinic waiting room, pushing the familiar into the unexpected. Within its cramped walls we see a full barbershop, a Pilates reformer studio, and and an ill-timed romantic moment played out on a bed squeezed into the corner.

But the spectacle served a purpose.

The campaign reframed waiting as a choice. While the traditional healthcare system traps patients in stale, fluorescent-lit limbo, Felix offers an alternative. One that can be discovered in the palm of your hand. With a few taps on their phone, patients can step out of the outdated waiting room and into healthcare that meets them at home.

The message was simple: You don’t have to wait. You can take control of your health with Felix.




Creative agency: Hard Work Club
Production: Animals
Post production: Outsider
Animation: Studio Feather























Mark